Further info

How Priority Services can help:

• Keep your home safe with a password - Choose a password for us to use so you can verify genuine Essex and Suffolk Water visitors and protect against scammers.
• If your water supply is interrupted for more than 6 hours - we’ll do our best to make water available to you. If you have limited mobility or rely on water for medical reasons, we may deliver bottled water directly to your home.
• We can send your bills and letters in large print, Braille and audio CD. We also offer Text Relay and British Sign Language video translation.
• If you need more time to answer the phone or door. We can also read your water meter if you're unable to.
• We can provide a telephone interpreter and you can translate our website.
• You can nominate a carer, friend or family member to speak to us on your behalf. We can also send them bills and letters.

Click here to: Sign up for Priority Services.

We also have a new Community Engagement Vehicle, called Sandy, that can attend local events to talk about anything water related.  We can come along and let the public know what a smart meter means for them and what extra support is available including financial help, the free Priority Service and water saving advice. If you are organising a community event and would like further details please contact us at suffolkengagement@nwl.co.uk.